Python Job: IN-NGIN Telecommunications Engineer (IN)

Role Purpose

To Operate and Support IN/NGIN services and platforms, giving response to all the events according to the SLA’s in line with Operations & Support Department in order to guarantee the best service deliver to the costumer.

Job Responsibilities

• Execute Preventive and Corrective Maintenance, according to 3rd parties recommendations;
• Execute all change/configuration management;
• Perform IN/NGIN technical management and application management;
• Implement new releases or software corrections;
• Create and maintain KPI’s;
• Create statistical report to evaluate quality of service provided to final customer;
• Execute advanced troubleshooting in all IN/NGIN platforms;
• Service recovery according to 3rd party recommendations;
• Creation of procedures to 1st line support teams;
• Incident classification, prioritisation and escalation;
• Provide “on-job” training to 1st line support teams;
• Update processes and procedures used by 1st and 2nd line support teams;
• Manage all monitoring capabilities to control service availability and performance.

Competencies

• Degree in Computer Science or Telecommunications Engineer;
• Strong knowledge of IN-OCS (Nokia Platform – former Lucent Surepay) - MAS, mCAS, eSM and MRF;
• Good Operating Systems skills (Linux admin and scripting);
• Good Oracle, Timesten and PostGreSQL database admin and optimization;
• Good SQL/PSQL scripting skills;
• Network protocols: Diameter, LDAP, SIP, HTTP, CORBA, INAP, CAMEL and MAP;
• MS and VoLTE reference architectures;
• Splunk knowledge & PowerBI;
• C# programming, Python and PERL.;
• Cloud technologies: VMWare (Tanzu) CaaS, Openshift;
• TIL Foundations preference;
• AGILE and DevOps methodologies are welcome;
• Fluent in English and Portuguese.